Stratus Video is committed to an enduring emphasis on quality built on a foundation of years of experience with a time tested redundant national network that connects patients/clients/customers “On-Demand” to over 400 interpreters in 30 seconds or less. Our interpreters answer over 40,000 video calls per day and have over three years experience with multiple certifications to provide exceptional skills in “meeting the register” of the patient/client.
We have a Six Sigma business strategy to constantly improve our quality process applied to all elements and devices that connect to our network. The network is available 24x7x365 and has been stress tested many times over the last 5 years and meets all the stringent HIPAA privacy requirements to ensure security and privacy of all conversations.
The Stratus Video Platform is a private MPLS interpreter network. Stratus Video requests a VPN be setup between the hospital network and the Stratus Video Platform. This VPN ensures that all communication meets the HIPAA requirement for information traveling over the internet.
Stratus Video’s agents and employees who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice and HIPAA privacy guidelines. For example, we will not use the information for any purpose other than to carry out the services we perform for Stratus Video.
Stratus Video and ZVRS interpreters respect the privacy of protected health information and understand the importance of keeping this information confidential and secure. This notice describes how we protect the confidentiality of the protected health information we receive.
Health Insurance Portability and Accountability Act of 1996 (HIPAA)
How We Protect Personal Information
We treat personal information securely and confidentially. We limit access to personal information to only those persons who need to know that information to provide support services to our customers. These persons are trained on the importance of safeguarding this information and must comply with our procedures and applicable laws. We employ strict physical, electronic, and procedural security standards to protect personal information and maintain internal procedures to promote the integrity and accuracy of that information.