Advantages of Using a Video Remote Interpreter

The remote nature of VRI offers many advantages for healthcare professionals and LEP patients including the elimination of time spent scheduling interpreters and waiting for interpreters to arrive onsite. With VRI, providers can access a medical interpreter within a matter of seconds from a handheld device. The application connects healthcare providers to interpreters in more than 200 languages. This ensures that non-English speaking patients have meaningful understanding of their healthcare information no matter how they communicate. It also helps hospitals comply with federal regulations surrounding language access in healthcare, from Title VI of the Civil Rights Act of 1964 to Section 1557 of the Affordable Care Act.

Eliminates Travel & Scheduling Time

When healthcare staff can access interpreters on demand on a tablet, VRI stand or other handheld device, the simplicity of the process eliminates copious amounts of time spent scheduling interpreters and waiting for interpreters to come onsite at the time of an appointment with an LEP patient. For walk-in appointments or other encounters when an interpreter is needed without advanced notice, healthcare staff can quickly reach a qualified medical interpreter over HIPAA compliant video with VRI, again streamlining the process of providing language assistance when and where it is needed.

Case studies demonstrate, once hospitals implement VRI services, they see a great  increase in interpreter utilization, meaning more patients in need of language services are able to receive them when VRI is readily available as a resource. This is important as evidence mounts that patients who are provided with an interpreter have better patient outcome than those who are not.

Solves for Interpreter Shortages

VRI helps solve for interpreter scarcities when there is a limited supply of qualified medical interpreters in the area and/or the demand for language services simply outweighs the number of interpreters that are available in the area. Interpreter shortages are common in rural areas, metro areas where LEP populations are particularly high and areas that experience influxes of new languages like refugee relocation zones.  

With Stratus Video’s VRI service, healthcare staff can reach a qualified interpreter in 35 languages over HIPAA compliant video and in more than 200 languages over the phone. This ensures LEP patients can communicate effectively with their healthcare providers, engage actively in their healthcare plans and have meaningful access to their healthcare information. For patients who prefer to have an onsite interpreter onsite or for patients with a limited vision field, VRI may be used as a means of communication until the onsite interpreter arrives at which time sessions can be transitioned to onsite.

Reduces Number of Essential, Onsite Personnel

The remote nature of VRI is also effective for decreasing the number of needed or essential onsite personnel in healthcare facilities. The easy mobility and quick access to language services that VRI provides– the application can be used over WiFi and 4G on a smartphone, tablet, computer or other handheld device – makes it the perfect language services solution for field hospitals and other emergency preparedness plans.

The visual components of VRI allow for the interpretation of facial expressions, gestures and other telling body movements. Providers can even connect Deaf and Hard of Hearing patients with American Sign Language (ASL) and Certified Deaf Interpreters (CDIs) over VRI. Learn more about VRI and how it can be utilized to simplify the provision of language services at your facility in this educational webinar recording hosted by University of Washington Medical Center healthcare staff.

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