Committed to Meeting the Needs of Deaf Patients
The skill and dedication of American Sign Language (ASL) interpreters is critical to supporting an exceptional experience for both Deaf and Hard of Hearing patients and their clinicians. Research shows that better communication supports better outcomes.
To ensure that our interpreters are prepared to provide quality communication access for you and your patients, we have implemented a stringent list of minimum requirements and qualifications:
- National certification at or above NAD level 4, RID CSC, RID
- CDI, CI/CT, NIC, or BEI Advanced
- Proven years of diverse medical interpreting experience
- Familiarity with state laws and the Americans with Disabilities Act
- Extensive working knowledge of the NAD/RID Code of
- Professional Conduct and Deaf Culture
CERTIFIED DEAF INTERPRETERS
To further our commitment to providing the best possible care to Deaf patients, we also have Certified Deaf Interpreters (CDIs) available to better serve our clients, their patients and family members.
CDI is a professional interpreter, who is also Deaf, with an intricate understanding of the many nuances inherent in sign language and their community. CDIs offer a unique perspective from within the Deaf community, which allows a deeper understanding of the cultural nuances and linguistic diversification that accompanies the language. The Deaf Interpreter brings added expertise into both routine and uniquely challenging situations.
Generally, Deaf patients effectively communicate using ASL interpreters. However, statistics show that at least 10 percent of Deaf patients will require a more specialized interpreter to effectively engage in their healthcare interactions. Examples include children whose language acquisition is still in the developing stage; individuals who acquired ASL at a later age; individuals with a specific “dialect”/use of regional signs; individuals with cognitive or physical challenges, or individuals fluent in signed languages other than ASL. Even Deaf patients, fluent in ASL, and health care providers benefit from CDIs in highly stressful or emotional situations. Our clients often request CDIs, and our ASL interpreters are trained to identify when a CDI is needed. By engaging CDIs, providers have a more complete picture of a Deaf patient’s healthcare needs and history, while patients have a deeper understanding of their tailored treatment plan. They offer unique expertise and support more accurate, fluid communication access with diverse consumers, bringing tremendous value to health systems nationwide. Our CDIs are also able to work with your onsite medical interpreters to deliver superior language access to the Deaf community.
WHAT OUR COMMITMENT MEANS FOR PROVIDERS AND PATIENTS
Our interpreters are passionate about their work and are committed to facilitating exceptional communication between patients and providers. Our continuity of care philosophy promotes the use of the same interpreter(s) for a patient’s entire medical encounter. And as part of this commitment to the patient experience, our interpreters are encouraged to advocate for the proper use of VRI for Deaf and hard of hearing patients. The unparalleled standards for our interpreters is surpassed only by their own passion and expectation to make a difference in the lives of patients and their families.
Are you an interpreter interested in joining a supportive, well-versed, diverse team of ASL Interpreters and Certified Deaf Interpreters? We are currently hiring to better our team and customer experiences.
Visit our career page, select ASL Video Interpreter or Certified Deaf Interpreter (CDI) - Video Interpreter and apply today!