External Resources

Guides, tools, legal documents, and more, all just a click away.

Improved LEP Patient Outcome
Improving Patient Safety Systems for Patients With Limited English Proficiency

The Agency for Healthcare Research & Quality (AHRQ) developed a guide for hospitals to better identify, report, monitor and prevent medical errors in patients with LEP. This resource provides helpful insight for hospitals to better understand LEP patient safety and cultural diversity among patients.

Health Services Research - Do Professional Interpreters Improve Clinical Care for Patients with Limited English Proficiency? A Systematic Review of the Literature

The University of California, Cook County Hospital and Rush Medical College compiled an analysis of literature surrounding the use of qualified medical interpreters to treat LEP patients. The review reports positive benefits of professional interpreters on communication (errors and comprehension), utilization, clinical outcomes and satisfaction with care, further illustrating the importance of using a qualified interpreter.

Convenient Access to Professional Interpreters in the Hospital Decreases Readmission Rates and Estimated Hospital Expenditures for Patients with Limited English Proficiency

The National Institute of Minority Health and Health Disparities and the University of California San Francisco analyzed 30-day readmissions, length of stay (LOS) and estimated hospital expenditures of nearly 2000 LEP patients. Researchers found a significant decrease in observed 30-day readmission rates for the LEP group that was provided with a medical interpreter.

Professional Language Interpretation and Inpatient Length of Stay and Readmission Rates

The Department of Family Medicine and Community Health & the University of Massachusetts Medical School analyzed the use of interpreters, length of stay and 30 day readmissions of over 3000 LEP patients admitted to a tertiary care hospital over a three-year period. Researchers concluded the length of hospital stay for LEP patients was significantly longer when professional interpreters were not used at admission or discharge.

The High Costs of Language Barriers in Medical Malpractice

The University of California Berkeley School of Public Health and the National Health Law Program conducted an investigation to identify malpractice claims where language barriers may have impacted patient outcome. The study includes details of several cases.

Language, Culture, And Medical Tragedy: The Case of Willie Ramirez

An article, published by Health Affairs, demonstrates the tragic outcome that can occur from a communication error in healthcare when a language barrier is present and a medical interpreter is not used to facilitate communication. The story illustrates the detrimental effect that a false cognate had on patient outcome when the word “intoxicado” was mistaken to mean “intoxicated”.

Increased Access to Professional Interpreters in the Hospital Improves Informed Consent for Patients with Limited English Proficiency

Researchers at University of California, in conjunction with the National Institute of Minority Health and Health Disparities, analyzed the use of telephonic interpretation to facilitate communication with over 150 Spanish and Chinese speaking patients. The study concluded that LEP patients with access to an interpreter were more likely to meet criteria for adequately informed consent and experience a higher level of clinical care than patients without language access.

Guides & Tools for Hospitals
National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care

The U.S. Department of Health and Human Services established the National CLAS Standards as a guide for hospitals to advance health equity, improve quality, and eliminate health care disparities.

The Blueprint

Developed by the U.S. Department of Health and Human Services, the Blueprint is an implementation guide designed to help hospitals improve and maintain culturally and linguistically appropriate services for patients.

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: A Roadmap for Hospitals

The Joint Commission created the Roadmap for Hospitals in an effort to help providers address patient needs, meet the patient-centered communication standards, and comply with related Joint Commission requirements. Example practices, information on laws and regulations, and links to supplemental information, model policies, and educational tools are also included.

Hospital Language Services for Patients with Limited English Proficiency: Results from a National Survey

The Health Research and Educational Trust (HRET), the research and educational affiliate of the American Hospital Association, in collaboration with the National Health Law Program, conducted a national survey of hospitals in the United States to gather information about the need and use of language services in hospitals. This report describes current practices, common barriers and helpful tools to best provide language services to patients with LEP.

HCAHPS Quality Assurance Guide Version 14.0 (October 2019)

The Centers for Medicare & Medicaid Services (CMS) developed the Quality Assurance Guidelines manual to standardize the survey data collection process of the HCAHPS survey and simplify the administration process for hospitals.

HCAHPS Quality Assurance Guidelines V14.0 Survey Instruments

Effective for October 1, 2019 discharges and forward, the HCAHPS 29-item mail materials, telephone and IVR scripts are available for hospitals to download. The PDF versions of the survey instruments are available in English, Spanish, Russian, Chinese, Vietnamese, Portuguese and German.

Improving Patient Safety Through Provider Communication Strategy Enhancements

Denver Health Medical Center conducted a study to develop a comprehensive communication strategy for providers to improve patient safety. Analysis of nearly 500 communication events after the implementation of the communication strategy revealed decreased time to treatment, increased nurse satisfaction with communication, and higher rates of resolution of patient issues post-intervention.

Why You Need a Qualified Interpreter (vs. Ad-Hoc)
Challenges & Complexities of Mental Health Interpreting

The International Medical Interpreters Association (IMIA) hosted a presentation outlining the work of behavioral health interpreters. Due to the complexities of behavioral health diagnosis and treatment, interpreters pursuing the field are held to particularly high standards. This piece demonstrates the importance of using a qualified medical interpreter that is extensively trained in healthcare terminology and provides tips for providers when working with an interpreter in a behavioral health setting.

IMIA Code of Ethics

The International Medical Interpreters Association (IMIA) was the first organization to write and publish an ethical code of conduct for medical interpreters. The code of ethics requires interpreters to maintain patient confidentiality, render the message accurately and in its entirety and refrain from interjecting any personal bias. It also requires interpreters to clarify any cultural misunderstandings that may arise.

The Role of Interpreters in Psychotherapy with Refugees: An Exploratory Study

San Francisco State University examined the use of interpreters in psychotherapy with refugees. Fifteen therapists and fifteen interpreters were interviewed at fourteen refugee mental health treatment centers in the United States. The findings demonstrate the impact of the nature of the work at hand on the interpreter’s emotional well-being as well as the extensive training that is required to interpret such encounters. The resource additionally offers tips for providers concerning the hiring, training and support of interpreting staff.

Certified Deaf Interpreter

The Registry of Interpreters for the Deaf (RID) defines the role of the Certified Deaf Interpreter, the certification process and knowledge requirements. The page demonstrates the extensive training, performance and ongoing education required to become a CDI.