Interpreting Quality Feedback
Benefits from your Feedback
We value continuous learning and development and believe that direct feedback (both positive and constructive) is a crucial part of that process. Your feedback will help us to reinforce our high-quality standards in the services we provide.
What Happens with your Feedback
On average, receipt of feedback is acknowledged via email within 24 business hours and promptly shared with the parties involved. Session standards are reviewed by a member of our quality monitoring team and a one-on-one session is scheduled with a member of our supervision team. The result is an in-depth review of the session in order to seek learning opportunities and/or opportunities to reinforce good values and solutions.
In extreme cases, additional action is required. On average, resolution can be expected within 2-3 business days.