How VRI Implementation Drives Use

By David Fetterolf, Stratus Video President

Video remote interpretation (VRI) is an incredible language access solution for healthcare facilities. Not only to they get a live, face-to-face session with a medically qualified interpreter, but that session can be launched on-demand at any time. For many, the decision to implement VRI does not offer a challenge. Instead, the challenge comes in implementation.

Implementing VRI effectively can lead to rapid and wide-scale adoption among healthcare professionals. If it is not implemented effectively, healthcare providers will turn back to their over-the-phone provider as the path of least resistance.

Last year, Stratus Video Account Manager, Cris Salancy, gave a fantastic webinar on how to best implement VRI in a healthcare facility. You can view his full presentation here.

Here is Cris’s timeline for an ideal implementation:

 

Pre-Implementation:

Identify where VRI iPads need to be deployed. This should be decided based on which departments see the most volume of limited English proficiency (LEP) patients. Certain departments can share devices, but an overall plan for device layout and storage should be decided ahead of time.

Also, Stratus Video engineers will need to work with the hospital IT department in order to overcome any technical hurdles. These can include network connectivity, device management, and project management.

 

During Implementation:

Coordination and communication with leadership and department representatives is vital. Stratus Video champions can be identified and trained to be device trainers, and timelines and expectations should be set for the entire deployment.

Staff education is incredibly important. If a healthcare provider is not comfortable using VRI, they are likely to return to old, less efficient practices like over-the-phone interpretation or the use of ad hoc interpreters. It is important to schedule multiple training sessions, offer a variety of training styles, keep the providers accountable, offer educational materials, and when it doubt – feed them!

 

Post Implementation:

Once the devices have been deployed and the staff has been trained, a project completion summary is written up, and a support model is discussed. Every Stratus Video client is offered remote support along with a dedicated account manager. Re-trainings are scheduled for every 3-6 months in order to keep VRI top of mind for hospital staff.

 

With this type of implementation, VRI adoption is all but guaranteed, saving your healthcare institution time and money while improving patient satisfaction.

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