Improved Collaboration Boosts Medical Staff & Patient Satisfaction

By David Fetterolf, Stratus Video President

Stratus Video recently announced a partnership that will enable healthcare providers to reach Stratus Video interpreters on their smartphones through Mobile Heartbeat’s MH-CURE application. The integration demonstrates both Mobile Heartbeat and Stratus Video’s dedication to improve patient outcome through better communication.

Better Communication

When healthcare staff is given the opportunity to collaborate, employee satisfaction with the workplace rises. MH-CURE is an enterprise clinical communication and collaboration platform that enables medical staff to communicate with one another through a set of HIPAA-compliant, encrypted apps on iOS, Android and desktop. MH-CURE has demonstrated a positive impact on provider interaction, yielding improved collaboration and results across the entire hospital.

The benefits of improved collaboration among providers extends to patients as well. Studies show when hospital staff is satisfied with their work environment, patients exhibit higher levels of satisfaction with care. Effective communication between patient and provider is also associated with positive patient outcomes in healthcare. When doctors engage with patients, and utilize affirmative nonverbal gestures, i.e., nodding, smiling, patients report higher levels of satisfaction with care and adhere better to care plans.

When Patients are LEP

But what happens when patients have limited English proficiency (LEP), are Deaf or Hard of Hearing (HoH)? Suddenly, meaningful understanding is hindered. The LEP patient is unable to effectively express concerns or describe symptoms to the provider. Without meaningful understanding of discharge instructions, the patient is unable to properly adhere to his or her care plans.

Fortunately, providers can effectively communicate with these patients via a qualified medical interpreter. In fact, studies show LEP patients with access to language services at both check in and discharge are significantly less likely to return to the hospital within 30 days.

Stratus Video provides several modalities of language services, i.e., onsite interpretation, video remote interpretation (VRI), over-the-phone interpretation (OPI) and translation services, to ensure providers are equipped to provide language access at all times of care.

Video remote interpretation (VRI) provides immediate access to a wide variety of qualified medical interpreters. Video interpreters can be accessed over WiFi or 4G. This greatly widens the reach of language access.

Stratus Video and Mobile Heartbeat have integrated technologies to further their shared commitment to enable better communication in healthcare.  Stratus Video’s VRI service can now be accessed directly from Mobile Heartbeat’s  MH-CURE app by a clinician, providing patients with immediate access to a qualified medical interpreter.

Integrated to Improve Care

Both applications feature communications that are encrypted from end-to-end, ensuring compliance with HIPAA regulations. By being able to access Stratus Video from the Mobile Heartbeat app, providers only have to remember one login.

Use case studies show providers utilize apps more when loaded on their smartphones versus on a stationary desktop computer. With Mobile Heartbeat, providers can add an interpreter by simply tapping on a “Stratus Video” launch point from within MH-CURE. This way, virtually every provider has an interpreter within reach, and virtually every patient has ready access to qualified language services.

What the Integration Means for Patients

  • Video and audio interpreters may now be reached through the MH-CURE application.

  • Qualified interpreters are readily available for LEP, Deaf and HoH patients.

  • Patients can speak to providers in their preferred language via a qualified medical interpreter.

  • American Sign Language (ASL) and Certified Deaf Interpreters (CDI) are available to facilitate effective communication with Deaf and HoH patients.

  • LEP patients can have meaningful access to healthcare information, including any new diagnoses, conditions, and treatment plans in a way they can understand.

  • Ultimately, this means improved patient engagement, adherence and outcome for LEP patients that otherwise may not have access to language services.

What the Integration Means for Providers

  • Healthcare providers can access medically qualified interpreters from their mobile devices in a secure, HIPAA-compliant environment.

  • Greatly simplifies the provision of language services.

  • Ensures compliance with federal regulations surrounding language access in healthcare.

  • Improves efficiency of the language services department. Staff interpreters can even sit at video remote interpreting stations for further efficiency.

  • Helps reduce LEP patient readmissions.

  • Improves the provider’s ability to effectively communicate with and treat LEP patients.

Providers can now access language services through the Mobile Heartbeat app to effectively communicate with non-English speaking patients. Learn more about what the integration means for providers and LEP patients in this educational webinar presented by Ron Remy, CEO of Mobile Heartbeat and Tom Snarsky, VP of Sales at Stratus Video.

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