Include Limited English Proficiency Patients in Your Telehealth Programs

Stratus Link provides interoperability between Stratus Video remote interpretation and telehealth. With this interoperability, limited English proficiency patients can receive on-demand access to medically qualified interpreters within a telehealth solution, enabling LEP patients to receive the same access to remote care as their English-speaking counterparts.

Healthcare communication should be easy and efficient. Our interoperability promises that with just a few taps, healthcare providers can add a Stratus Video interpreter to any video conferencing call, regardless of the software used. Stratus Link can support multi-point video calls, so whether your LEP patient is having a one-on-one remote consultation or a consult with two or more parties, Stratus Video remote interpreting will be available to ensure effective communication takes place.

The interoperation product was inspired by the VRI integration into the Cisco-based telehealth solution at Lehigh Valley Health Network (LVHN), a Stratus Video client. Cisco carts at LVHN offer remote video consultations along with video remote interpretation, making patient communication easy regardless of the patient’s primary language.

“Stratus Link has helped us to achieve health equity,” said Joumana de Santiago, Manager of Interpreter Services at LVHN, “now LEP patients have even greater access to the full spectrum of care we provide.”

Learn more about the hospital implementation of Stratus Link in the press release.

Achieve Health Equity

In order for your facility to achieve health equity, the same medical services must be offered to all patients regardless of primary language spoken. Medical interpreters are culturally competent, extensively trained in medical terminology and knowledgeable to health care programs both in the United States and within the patient’s country of origin. By ensuring that LEP patients can effectively utilize language services in a telehealth consult, providers are taking a significant stride towards improving equity of care.

Learn more about the importance of health equity and discover helpful tips on how to best comply with federal regulations surrounding language access in this webinar recording, hosted by the Joint Commission.

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