Learn more on relevant topics within the Language Services industry.
CMS Star RatingsThe Overall Hospital Quality Star Rating was put into effect by the Centers for Medicare & Medicaid Services (CMS) to enable patients and caregivers to more seamlessly compare hospitals and healthcare facilities. Learn how the appropriate use of Language Services can help improve your rating.
The Joint Commission StandardsIn an effort to improve the quality of healthcare, the Joint Commission has established accreditation standards to help hospitals and health systems measure, assess and improve their performance. Language Services is a major component of the Joint Commission survey.
Treating Deaf/Hard-of-Hearing PatientsWhen treating Deaf and HoH patients, healthcare providers must ensure that meaningful understanding is taking place. Stratus Video helps to deliver meaningful communication through video remote interpretation and onsite interpretation.
The Technology Behind VRIStratus Video has developed an application that connects healthcare providers to medically qualified interpreters with just the push of a button. The application hosts numerous technological advantages that are specific to Stratus Video that will be beneficial to your organization.
The Stratus Audio Patient LineThe Stratus Audio Patient Line is a dedicated patient line for your Spanish speaking patients. When they need to call your facility, the patient line will connect them with a Stratus Audio interpreter first.
Continued VRI TrainingContinued training on the uses and benefits of VRI is a must for any healthcare institution looking to improve patient relations and remain in legal compliance.
Health Literacy in the LEP PopulationAccording to health.gov, health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Unfortunately, it is common for limited English proficiency (LEP) patients to have lower health literacy than their English speaking counterparts. These resources will help you to communicate effectively with your LEP patients.
Interpreter Workforce ManagementStratus Video has combined an elegant skill-based routing platform with top-notch human capital to ensure that your patient gets the right interpreter for them, every single time.
The Growing Use of VRIOver the years, Stratus Video clients have consistently seen an uptick in VRI minute use, month over month, several with more than 100% growth over 18 months. These resources explore the factors that went into this steady increase in use.
Using VRI with Deaf/Hard-of-Hearing PatientsHealthcare institutions can offer effective communication to Deaf/HoH patients either through an onsite or a video remote interpreter. Video remote interpretation (VRI), while an invaluable tool, does not always offer the best way to communicate with Deaf/HoH patients.
How Offering Telehealth to LEP Patients Help You To Achieve Health EquityIn order to achieve Health Equity, you must treat your patients as equally as possible – and that extends to communication services. Stratus Link is a new product from Stratus Video that enables you to bring video remote interpreters into telehealth calls, thus allowing you to extend telehealth services to your LEP patients.
Familismo - The Cultural Practice of Group Decision MakingFamilismo is the Hispanic cultural practice of involving the entire family in healthcare decision making. The U.S. healthcare system is very much built to treat patients as individuals, and therefore healthcare providers may be confused by this group behavior among their Spanish-speaking patients.
The Risk of Using Ad Hoc InterpretersAn ad hoc interpreter is any bilingual individual who is not trained as a professional interpreter, which has proven to be a problematic and risky practice by clinical studies.
The Stratus Video Call CenterThe Stratus Call Center allows clients to seat their own staff interpreters behind Stratus Video technology. This way, any video or audio calls placed within the facility can route to staff interpreters first.
HCAHPS UpdatesThe resources on this page provide insight into how language services directly impact HCAHPS scores, what the new updates are, and what they mean for your facility.
Customer Case StudiesThese client case studies demonstrate how transformative Stratus Video’s medically qualified interpretation can be within a healthcare facility.
Stratus Video on Mobile PhonesSmartphones greatly widen the reach of video remote interpretation (VRI) for communication with limited English proficiency (LEP) patients. The key is convenience. Every provider can offer patients direct access to a qualified medical interpreter in a wide variety of languages over secure, HIPAA compliant video directly from their smartphone.