Industry Topics - AMN Language Services
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Industry Topics

Learn more on relevant topics within the Language Services industry.

Industry Topics


CMS Star Ratings The Overall Hospital Quality Star Rating was put into effect by the Centers for Medicare & Medicaid Services (CMS) to enable patients and caregivers to more seamlessly compare hospitals and healthcare facilities. Learn how the appropriate use of Language Services can help improve your rating.
The Joint Commission Standards In an effort to improve the quality of healthcare, the Joint Commission has established accreditation standards to help hospitals and health systems measure, assess and improve their performance. Language Services is a major component of the Joint Commission survey.
Treating Deaf/Hard-of-Hearing Patients When treating Deaf and HoH patients, healthcare providers must ensure that meaningful understanding is taking place. We help to deliver meaningful communication through video remote interpretation and onsite interpretation.
The Technology Behind VRI We have developed an application that connects healthcare providers to medically qualified interpreters with just the push of a button. The application hosts numerous technological advantages that are specific to AMN Language Services that will be beneficial to your organization.
The Audio Patient Line The Audio Patient Line is a dedicated patient line for your Limited English Proficient patients. When they need to call your facility, the patient line will connect them with one of our audio interpreters first.
Continued VRI Training Continued training on the uses and benefits of VRI is a must for any healthcare institution looking to improve patient relations and remain in legal compliance.
Health Literacy in the LEP Population According to health.gov, health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Unfortunately, it is common for limited English proficiency (LEP) patients to have lower health literacy than their English speaking counterparts. These resources will help you to communicate effectively with your LEP patients.
Interpreter Workforce Management We have combined an elegant skill-based routing platform with top-notch human capital to ensure that your patient gets the right interpreter for them, every single time.
The Growing Use of VRI Over the years, our clients have consistently seen an uptick in VRI minute use, month over month, several with more than 100% growth over 18 months. These resources explore the factors that went into this steady increase in use.
How Offering Telehealth to LEP Patients Help You To Achieve Health Equity In order to achieve Health Equity, you must treat your patients as equally as possible – and that extends to communication services.
Familismo - The Cultural Practice of Group Decision Making Familismo is the Hispanic cultural practice of involving the entire family in healthcare decision making. The U.S. healthcare system is very much built to treat patients as individuals, and therefore healthcare providers may be confused by this group behavior among their Spanish-speaking patients.
The Risk of Using Ad Hoc Interpreters An ad hoc interpreter is any bilingual individual who is not trained as a professional interpreter, which has proven to be a problematic and risky practice by clinical studies.
The In-House Call Center The In-House Call Center allows clients to seat their own staff interpreters behind our technology. This way, any video or audio calls placed within the facility can route to staff interpreters first.
HCAHPS Updates The resources on this page provide insight into how language services directly impact HCAHPS scores, what the new updates are, and what they mean for your facility.
The Importance of Nonverbal Communication Nonverbal communication is crucial in a healthcare setting, especially for limited English proficiency patients.
Customer Case Studies These client case studies demonstrate how transformative medically qualified interpretation can be within a healthcare facility.
Video Interpreting on Mobile Phones Smartphones greatly widen the reach of video remote interpretation (VRI) for communication with limited English proficiency (LEP) patients. The key is convenience. Every provider can offer patients direct access to a qualified medical interpreter in a wide variety of languages over secure, HIPAA compliant video directly from their smartphone.
Diversity and Inclusion in Healthcare Diversity refers to the range of human differences, and inclusion refers to the practice of involving and empowering all people. Diversity & Inclusion is important in healthcare since it allows everyone to access and personally engage with their care, resulting in more satisfied patients and improved clinical outcomes.
Language Acces & Telehealth Telehealth is an incredible burgeoning service that connects patients in need with providers and specialists remotely. Through strategic interoperabilities that we have developed with telehealth providers, medically qualified interpreters can be added to telehealth calls.
Reaching Interpreters on Bedside Devices Bedside devices are growing in popularity across our nation’s hospitals. They allow patients to engage more fully with their healthcare plan and help to drive efficient workflows among providers. Through a strategic technology partnership with SONIFI Health, our interpreters can now be reached from bedside devices.
Educational Resources Database We strive to be the industry leaders in education on the limited English proficiency population, medical interpretation, and the laws and regulations surrounding the industry, which is why we have compiled a fantastic library of resources on a variety of topics.
The Importance of Health Equity In order to achieve health equity for all patients, language services must be provided to limited English proficiency patients at every point of care. LEP patients should be able to access the same services as their English speaking counterparts.

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