Tips from JCo Study for Healthcare Providers Treating LEP Patients
"We have updated our Privacy Policy, which includes updates about the personal information we collect, why we collect it, and rights you may have with respect to your personal information. The revised Privacy Policy is effective as of April 14, 2021. Your continued use of our site after that date means that you agree with the updated Privacy Policy. We use cookies to personalize your experience and improve our site. By using this site, you consent to our use of cookies as described in our Cookie Policy information, please see our Privacy Policy."

JCo Study Offers Tips for Providers to Better Prepare for LEP Patient Encounters

A significant part of patient outcome depends on communication between the patient and the provider. A review of reports from the Joint Commission identifies communication error as the most frequent root cause of events resulting in death or serious physical or psychological harm.

This is particularly true for limited English proficient (LEP), Deaf and Hard of Hearing patients who use a different means to communicate other than English. A pilot study of six U.S. Joint Commission accredited hospitals on language proficiency and adverse events in LEP patients found that “LEP patients who experienced an adverse event were more likely to be harmed, the adverse event was more frequently caused by a communication error, and the harm was more likely to be serious, compared to ES [English speaking] patients.” The study concluded that providers can better prepare for encounters with LEP patients by identifying top languages needed, collecting language data at the patient point of entry for any new or walk-in patients and documenting the language services provided for each session.

Identifying Top Languages

With a solid grasp of the patient population and their language needs, providers can better ensure meaningful understanding takes place. Providers can identify the top 15 languages in their state on the U.S. Department of Health and Human Services, Office for Civil Rights resource page. Population estimates are provided, helping facilities comply with the Section 1557 tagline requirement and better plan for the provision of language services. 

Collecting Patient Language Data

By collecting patient language data, providers can better ensure that LEP patients have ready access to a qualified interpreter in the language needed at the time of the patient-provider encounter. In an ideal setting, the patient’s preferred language is documented prior to the healthcare encounter, allowing time for an onsite interpreter to be present if needed. In many healthcare situations, however, the preferred language is not known prior to the encounter. Encounters with walk-in patients, new patients and urgent care patients that require communication assistance, for example, call for a quick, go-to solution. In order to ensure these patients are able to access language services, providers may utilize over the phone or video remote interpretation.   

Documenting Language Services Provided at Each Session

Insight from documentation of the length of the interpretation session and the type of services provided (e.g., video remote interpretation, over-the-phone interpretation, onsite interpretation) streamlines quality control and optimization for healthcare administrators.

We offer video remote, audio, and in-person Interpreting services as well as a document translation service for all your language access needs. Learn more here.

Learn More