Language Services Accessible from Clinical Communications Apps
When healthcare staff is given the opportunity to collaborate, employee satisfaction with the workplace rises. Clinical communication and collaboration platforms enable medical staff to communicate with one another through a set of HIPAA-compliant, encrypted apps on iOS, Android and desktop. Use of these applications has been shown to improve provider interaction, yielding improved collaboration facility wide.
The benefits of improved collaboration among providers extends to patients as well. Studies show when hospital staff is satisfied with their work environment, patients exhibit higher levels of satisfaction with care. Effective communication between patient and provider is associated with positive patient outcomes in healthcare. When doctors engage with patients, and utilize affirmative nonverbal gestures, i.e., nodding, smiling, patients report higher levels of satisfaction with care and adhere better to care plans.
When Patients are LEP
But what happens when patients have limited English proficiency (LEP), are Deaf or Hard of Hearing (HoH)? Suddenly, meaningful understanding is at risk. The LEP patient is unable to effectively express concerns or describe symptoms to the provider in English. Without meaningful understanding of discharge instructions in the patient's preferred language, the patient is unable to properly adhere to care plans.
Fortunately, providers can effectively communicate with these patients via a qualified medical interpreter. In fact, studies show LEP patients with access to language services at both check in and discharge are significantly less likely to return to the hospital within 30 days.
Video remote interpretation (VRI) provides immediate access to a wide variety of qualified medical interpreters and be accessed over WiFi or 4G, greatly widening the reach of language access.
We have integrated technologies with clinical communication and collaboration platforms, so that our VRI service can be accessed directly from those apps by a clinician, providing patients with additional, immediate access points to medical interpreters. To learn more about our technology integrations and how they can benefit your facility, fill out the form below.