Over-the-Phone Interpretation Service - AMN Language Services
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Over-the-Phone Interpretation
(OPI)

Audio Interpreters Readily Available

Our Over-the-Phone Interpretation (OPI) service is fully integrated with our Video Remote Interpreting solution. We provide services in over 200 languages 24 x 7 x 365. Our audio service also includes a unique patient line service, offering patients a unique, direct dial phone number that connects them to an interpreter first, then forwards both the patient and the interpreter to the main hospital switchboard.

Our Differentiators

  • Healthcare Interpreting Focus

    We focus primarily on medical interpreting. All of our interpreters are tested to ensure language competence, are medically certified or qualified and receive ongoing education on medical interpreting.

  • Patient Line

    Limited English Proficient patients are given a unique, direct dial phone number that connects them to an interpreter first, then forwards both the patient and the interpreter to the main hospital switchboard. Having an interpreter on the line from the beginning of the call increases patient satisfaction.

  • In-House Call Center

    Clients can use their own staff interpreters for video and audio calls within their facility. At times of peak volume, calls can roll over to our interpreters. This increases staff efficiency and lowers costs.

  • Access On Any Device

    Our audio service is integrated into the Video Remote Interpretation application, which lets you connect with interpreters in over 200 languages. Interpreters can be reached from any iOS / Android device, web browser or telephone.

Blogs

Blog: Putting LEP Patients at Ease with the Stratus Audio Patient Line


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Webinar

Webinar: Wanted, The A Team of Medical Interpreting


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Topic Feature

Press Feature: Genesis Health System


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Experience AMN Language Services