Insights & Analytics
Welcome to Customer Insights & Analytics
Insights & Analytics can be accessed via a unique login through our website. Within the portal, you can pull detailed reports, search our Knowledge Base for support documents, create support cases and chat with a customer support representative. The reporting portal, Dashboards, offers insight into languages used, length of call, and device usage.
Connect with Customer Support
Search the Knowledge Base, open and track support cases, or chat with a customer support representative.
Access Dashboards Reports
Reports include: VRI Dashboard, OPI Dashboard, VRI Call Detail Report, OPI Call Detail Report, VRI Summary By Language Report, OPI Summary By Language Report, Device Usage Report, Device Usage Summary Report, and Case Report.