Stratus Video Customer Success

Welcome to the Stratus Video Customer Success Team (CST)

CST is here to make sure that you are successful in using Stratus Video products and solutions. Please call us when:

  • icon-tablet

    You experience technical difficulties with a Stratus Video application

  • icon-question_box?

    You have questions about how to use our applications

  • icon-question

    You have any other general inquiries

Support Tools

    Mobile Downloads

        

     

    Desktop Links

    Click here to login.

    Cisco AnyConnect Client-Based VPN Option

    Stratus Video offers secure VPN access using the Cisco AnyConnect Secure Mobility client. The client is easily installed in minutes on Windows 7 32-bit and 64-bit, Windows XP SP2+ 32-bit and 64-bit, Mac OS X 10.6 or later, and Apple iOS (iPad) operating systems. Stratus Video provides an SSL certificate for each client device. For tunneling, only outbound port 443 needs to be opened on customer’s firewall, pointing to our firewall IP addresses 74.119.12.20 and 74.119.14.20. AES-256 encryption meets HIPAA compliance for secure video and audio transmission

    iPad CertificatePC Certificate

    iOS (iPad or iPhone) AnyConnect Download and Installation

    Remote Support

    Designed for our customers and Interpreters who need remote help

    • Simply Download the Remote Support File
    • Locate the file and run it
    • Give the technician Your ID and Password
    • The technician then will be able to remote into your PC to help troubleshoot the issue

    Windows DownloadApple Download

    Stratus Video Speed Test

    Test you connection speed.

    Test Now

Contact Stratus Video CST at 855-663-1231

Now Available: Stratus Video Customer Community

Login Now

Experience
Stratus Video

  • *Please note: Stratus Video does not provide solutions to international entities at this time.