Integrate VRI in Your Telehealth Solution for Improved Accessibility
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Telehealth on the Rise: Is Your Program Accessible?

Telehealth is growing in both patient adoption and usage according to this consumer survey conducted by Harris Poll. Main reasons to use telehealth include convenience, shortage of healthcare providers in the local area and patient confidentiality. The remote nature of telehealth allows patients to seek treatment and take advantage of many healthcare services from the comfort of home.

With social distancing measures in effect, many healthcare facilities have seen a rise in the use of telehealth programs. With the ability to access healthcare services over video, e.g., prescription refills, mental health consults and chronic condition management, a growing number of patients are opting to utilize telehealth in place of in-person consultations.

But what about patients who are limited English proficient (LEP), Deaf or Hard of Hearing (HoH)? How do these patients access telehealth programs?

LEP patients have been shown to experience a higher number of adverse events than English speaking patients, most of which are caused by communication error. Medical interpreters significantly reduce the likelihood of error, ensuring meaningful communication takes place with LEP patients.

Our Video Remote Interpretation application can be integrated into your telehealth platform, so you can add a qualified, medical interpreter to your telehealth sessions, instantly facilitating effective communication with LEP, Deaf and Hard of Hearing patients. Video interpreters are available in a wide variety of languages. Any other requested languages automatically route to a large pool of audio interpreters.

Our interpreters are extensively trained in medical terminology, experienced as cultural brokers and bound by a professional code of ethics, including a commitment to accuracy, impartiality and confidentiality. Learn more about what makes our interpreters qualified here.

With social distancing measures in place, a higher number of patients are opting to use telehealth services. With the ability to add medical interpreters to telehealth calls, healthcare providers can offer remote healthcare services to all patients regardless of preferred language or cultural background. This helps provide an effective alternative for patients who would rather not come onsite for healthcare services. By being able to provide language services in telehealth sessions, healthcare providers are taking a bold step towards achieving true health equity, ensuring all patients have the same access to all healthcare programs.

Improve health equity at your facility by ensuring all patients have the same level of access to the same healthcare programs and the benefits they provide. Learn more about how our VRI app can be integrated into telehealth solutions here.

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