What They're Saying
Stratus Video is an industry-leading language services provider that is dedicated to customer service.
Being able to speak in their primary language is important to provide safe and effective care. Stratus is like having a team of live interpreters from all over the world available when the patients walk through our doors.
[Stratus Video] is the first time I’ve had this type of interpreter system. I used to have one on speaker phone. This way we can see their face, the patient can see the face of the interpreter, we can create a nice bonding during that encounter so it really facilitates the communication between the patient and the physician.
Prior to the implementation of VRI, we relied on onsite interpreters for deaf/hard-of-hearing patients. Following the VRI implementation, many deaf/hard-of-hearing patient encounters were transitioned to video. By simply moving some interpretation to video, our facility is saving more than 60% of our prior interpretation budget.
We care for patients from around the world, and it’s important that we are able to communicate with them clearly. The visual component that the Stratus iPads use, not only increases both the patients and the providers comfort level and satisfaction, but it also facilitates clear communication that supports high-quality outcomes.
It is easy to use and before you know it we have an interpreter. It is almost like having them right in the emergency room.
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