Video Interpreters Help Streamline LEP Patient Care
By David Fetterolf, Stratus Video President
Hospitals and healthcare facilities across the United States are experiencing a higher demand for healthcare services. To make the most out of existing resources, many are utilizing technological solutions to streamline care delivery. One such solution is Video Remote Interpretation (VRI).
VRI Helps Streamline Care When LEP Patient Occupancy Is High
The LEP patient population is on the rise. Each day, healthcare providers encounter an increasing number of patients in need of language services. These patients require the assistance of a medically qualified interpreter to ensure meaningful access to healthcare information, as required by Section 1557 of the Affordable Care Act, among other federal regulations. If hospitals do not comply with regulations surrounding language access in care, they can be stripped of financial reimbursement. In addition, the use of a qualified medical interpreter is associated with improved LEP patient care and outcome.
VRI is helpful for streamlining care when patient occupancy is high, particularly in areas with great numbers of individuals with limited English proficiency (LEP).
Fortunately, the days of scrambling to locate a medical interpreter in the language needed onsite have become an element of the past. VRI greatly simplifies the process of providing language services to patients. Instead of spending time finding and scheduling a qualified interpreter, doctors can simply launch VRI from a computer, smartphone or other handheld device and select the language needed. Within 30 seconds, a qualified medical interpreter will appear over HIPAA compliant video ready to facilitate effective patient-provider communication.
Due to its immediate connectivity and wide range of available languages, VRI is ideal for walk-ins, emergencies and other scenarios when patients do not have a preferred language on record other than English prior to the healthcare encounter. It is also an ideal solution for situations when LEP patient occupancy is high and there is a great demand for language services that exceeds the number of available onsite interpreters. With quick access to a video interpreter at the provider’s fingertips, doctors can focus more on treating LEP patients and worry less about communicating with them.
Learn more about VRI and how it can be utilized to streamline healthcare delivery in our white paper: VRI Technology – How the Stratus Video Interpreting App Fulfills Your Language Access Requirements.