VRI Accessible from Patient Bedside Devices for Deaf & LEP Patients
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VRI Accessible From Patient Bedside Devices

The importance of good communication in healthcare is paramount. Analysis by Denver Health Medical Center of nearly 500 communication events demonstrates effective patient-provider communication yields:

  • Decreased time to treatment

  • Increased nurse satisfaction with communication

  • And higher rates of resolution of patient issues.

Serving as a mode of communication, bedside devices provide patients with a secure, convenient way to instantly connect with their providers and care teams.

They also serve as an essential educational tool, providing patients with vital information about their health conditions or procedures in an easy-to-use format. When patients are well informed, they tend to be more engaged in the development of care plans. Patient engagement is correlated with higher patient adherence and lower risk of readmission post hospital discharge. Bedside devices provide a convenient avenue for providers to reinforce important healthcare information to the patient like medication management, symptoms to watch for and more throughout the course of their stay.

The use of patient bedside devices has also been shown to boost patient satisfaction, providing the patient with an easy, convenient way to order food, adjust the room temperature and access a variety of entertainment. When patients are in control of certain elements of their stay, they tend to be more satisfied with their overall patient experience.

In addition, healthcare providers can reach medical interpreters for patients who are in need of language assistance directly from patient bedside devices. Our video remote interpretation application can be accessed directly from patient bedside devices, providing immediate access to qualified medical interpreters in over 200 languages.

With communication being a cornerstone of patient care, it is essential for providers to be able to effectively communicate with all patients regardless of cultural background or language preference. With quick access to medically qualified interpreters in a wide variety of languages at the patient's bedside, healthcare providers can help ensure patients in need of language assistance have meaningful access to their healthcare information.

Aside from the positive impact that the use of a qualified medical interpreter has on LEP patient outcome, it is also required by several federal regulations including Section 1557 of the Affordable Care Act. If hospitals do not comply with regulations surrounding language access in care, they can be stripped of financial reimbursement. By ensuring patients have ready access to qualified language services, healthcare facilities can both improve patient care and better comply with requirements. Additional access points, like patient bedside devices, help ensure that language services are available when and where they are needed.

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