VRI: Easy to Use Solution for LEP Patient Encounters

By David Fetterolf, Stratus Video President

VRI is easy all around – to use, to clean and even to comply with language access requirements. The use of VRI also eases the task of managing and scheduling interpreters. When providers encounter a language that is less common and there is not a qualified interpreter available onsite, VRI is an easy, go-to solution. Providers can connect quickly, with just a few presses of a button, to a qualified medical interpreter over HIPAA compliant video in 35 languages. Languages aside from those automatically route to an audio interpreter. Both ASL and Certified Deaf Interpreters (CDIs) are available over video for Deaf and Hard of Hearing patients.

The simplicity and on-demand capabilities of VRI eliminate unnecessary time spent on scheduling interpreters and managing interpreter services. Onsite staff can even be seated at call centers within the facility to improve workforce efficiency and/or limit the amount of onsite personnel. By leaving intercultural communication to a qualified language services provider, healthcare staff can focus more on their number one function as a medical professional – to treat patients.

Easy to Connect

With VRI, healthcare providers simply launch the language services application, select the language needed and wait to connect with a qualified medical interpreter. The application works over 4G and WiFi and can be accessed from a desktop or mobile device. The use of VRI on smartphones, telehealth platforms, patient bedside devices and provider communications apps has greatly expanded the reach of language services, providing additional access points for patients.   

Easy to Clean

VRI devices and stands are easy to clean and help limit onsite personnel, a necessary precaution in many healthcare environments today.

Easy to Comply

Section 1557 and other federal regulations surrounding language access in healthcare require the use of a medical interpreter to facilitate communication with Limited English Proficient, Deaf and Hard of Hearing patients. The latest regulations require healthcare providers to offer language services to patients with a preferred language other than English and to post the availability of services in the top 15 languages of their state.

VRI simplifies multiple aspects of LEP care. Read our white paper: VRI Technology – How the Stratus Video Interpreting App Fulfills Your Language Access Requirements to learn more.

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